Responsibilities

•  Community management of Singapore Airlines’ social media channels including Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. This includes responding to day-to-day queries and interactions with fans in a timely manner

•  Influence positive public perception through online customer engagement

•  Provide touchpoint for customers to share feedback on Singapore Airlines’ products and services and have their queries answered

•  Vetting of daily social media posts

•  Monitor sentiment of key issues or campaigns, analyse social media data, and share learnings to improve Singapore Airlines’ products and services and customer experience

•  Finding new ways to surprise and delight customers to build brand loyalty

•  Stay up to date with current social media trends

•  Any other duties as assigned 

Requirements



•  A Bachelor's degree in Mass Communications or a related field.

•  At least one to two years of working experience in communications, public relations or social media. Fresh graduates are also welcome to apply.

•  Experience with major social media management platforms and social analytic tools will be an advantage.

•  Strong verbal and written communications skills.

•  Data analytical skills.

•  Able to read in between the lines and think outside of the box

•  Able to size up situations and identify issues or service lapses quickly.

•  Comfortable working independently, able to multi-task and think on your feet with minimal guidance.

•  Highly motivated and find satisfaction in turning around negative experiences into positive ones for our customers.

•  Possess natural warmth, empathy, teamwork, conscientiousness, and a high level of emotional intelligence.

•  Good understanding of social media community management.